Putting People First. Transparent Strategies with Measurable Impact.
Driving Business Growth By
Who We Are
After nearly two decades of success in the call center industry, we saw a bigger opportunity: helping others achieve peak performance, efficiency, and customer satisfaction. That vision became LTMA Consulting, founded in 2017 by Alex E. Yepez. Our name—Less Talk, More Action—sums up our philosophy: We don’t just design strategies, we implement them and make sure they deliver results.
Based in South Florida, we partner with businesses across industries to transform call centers into true centers of excellence. Whether it’s reducing turnover, boosting performance, or improving customer experience, our team takes a hands-on, data-driven approach tailored to your unique challenges.
At LTMA, no two solutions are alike. We build custom strategies that empower your people, strengthen operations, and drive lasting impact. With a growing reputation for trust and results, we’re here to help you unlock the full potential of your call center—with less talk and more action.
Our Principles
Integrity in Action
We keep our word, do the right thing even when it’s hard, and hold ourselves accountable to the highest ethical standards. Trust is the foundation of every relationship we build.
Client-Centered Focus
Our clients’ goals are our mission. We listen deeply, tailor solutions to unique challenges, and measure success by the impact we create for their people, customers, and bottom line.
Innovation with Purpose
We challenge the status quo, embrace change, and bring fresh ideas that drive meaningful progress. Our solutions are never off the shelf—they’re designed to move businesses forward.
Excellence Without Compromise
Good enough is never enough. We pursue excellence in every detail, delivering work that is precise, practical, and proven to create lasting value.
Our mission is simple
We transform the way organizations connect with their customers, empower their people, and deliver results.
✓ We create a brand-new experience for your customers, staff, and leadership teams — one that blends empathy, efficiency, and excellence.
✓ We simplify complexity, turning disjointed processes and technologies into streamlined, high-performing operations.
✓ We empower teams with practical tools, clear expectations, and a shared sense of purpose that drives performance.
✓ We deliver measurable results by combining data-driven insights with hands-on execution that achieves lasting impact.
✓ We partner for progress, standing shoulder-to-shoulder with our clients to turn challenges into sustainable success stories.
CONSULTING TEAM
Meet the Team
ALEX YEPEZ
FOUNDER & CEO
ESTEFANY PACHECO
PROJECT COORDINATOR
WESTLEY MARTINEZ
DIRECTOR OF SALES
RAVEN NIETO
SR PROJECT MANAGER
NAASON VALENCIA
PROJECT MANAGER
Contact Us!
info@ltmaconsulting.com
(305) 647-9004
10449 W 32nd Ln,
Miami, FL 33018