Naason Valencia
Project Manager
Naason’s Expertise:
Project Management
Process Improvement
Quality Assurance
Agile Methodologies
Operational Leadership
Background:
Naason Valencia is a project management professional with a foundation in contact center operations and team leadership. He started his career on the front lines—answering calls, mentoring agents, and understanding the operational mechanics that drive customer experience.
Approach:
Naason’s style is structured, methodical, and results-oriented. He applies data-driven frameworks and practical problem-solving methods to turn complex challenges into clear, actionable steps that move projects forward efficiently.
Experience:
He has led quality assurance programs, supervised reverse mortgage servicing teams, and managed projects focused on improving call center performance. His certifications—CAPM®, PSM I, and Lean Six Sigma Green Belt—reflect his commitment to operational excellence.