Alex Yepez
Chief Executive Officer
Alex’s Expertise:
Contact Center Operations
Process Optimization
Workforce Management
Strategic Planning
Technology Integration
Background:
Alex Yepez began his career in the trenches of contact center operations—answering calls, managing teams, and tackling the day-to-day challenges of customer service. Over nearly two decades, he’s grown into a trusted leader who transforms complex operations into streamlined, high-performing organizations.
Approach:
Alex combines deep operational insight with strategic vision. His philosophy is grounded in firsthand experience—he’s been where his clients are. He focuses on building efficient systems, guiding teams through transformation, and aligning technology with measurable business goals.
Experience:
From leading a 6,000-seat center managing over one million calls per month during the COVID-19 pandemic to delivering $143 million in services and solutions, Alex has consistently driven large-scale impact. His leadership spans performance optimization, cost reduction, and end-to-end process redesign.