Logo for Resorts Advantage with stylized blue and green 'R' and 'A' and gray text.
Mount Sinai Medical Center logo with blue text on a white background.
FBMC Benefits Management logo with blue and green text.
Insite logo with blue text and gray arrowheads
Number one in orange circle followed by a slash and the word 'Singola' in black text.
Titan Technologies logo with stylized gold 'X' and bold black text.
Logo of Interval International with the word 'interval' in bold navy blue letters and 'INTERNATIONAL' below in smaller font.

SERVICES

How We Help

CX Operation Scan

Your contact center can be more than a cost center it’s the engine of customer experience and growth. Our CX Operations Scan uncovers performance gaps and delivers a clear roadmap to align people, processes, and technology with your business goals.

CX Flow Redesign

Turn insights into action. Our CX Flow Redesign takes the findings from your CX Operations Scan and transforms them into streamlined processes that cut costs, boost performance, and improve both customer and employee experiences.

CX Performance Enablement

Drive peak performance. Our CX Performance Enablement embeds redesigned processes into daily operations, equips staff with tools and training, and ensures continuous improvement to deliver sustained excellence and strategic results.

CX Program Leadership

Lead with impact. Our CX Program Leadership unites every phase of your transformation, aligning teams, streamlining execution, and driving measurable results through disciplined leadership and transparent governance.

Our Mission

WHY WE DO IT

To elevate the standard of call center operations. We’re passionate about value-driven service and believe customer satisfaction is key to long-term success. That’s why we build customer-focused call centers that foster collaboration and deliver meaningful experiences.

Why Choose LTMA?

At LTMA Consulting, we combine deep operational experience with strategic insight to help organizations transform the way their contact centers perform. Since 2006, we’ve been leading and improving large-scale operations — including a 6,000-seat contact center that handled over one million calls per month and delivered $143 million in services and solutions. That’s not theory — it’s lived experience.

We understand the daily realities of running a contact center because we’ve done it ourselves. From front-line support to executive leadership, we’ve been where our clients are — balancing staffing challenges, navigating technology limitations, and driving performance under constant pressure. This perspective allows us to design improvement strategies that actually work in practice, not just on paper.

Our consulting approach is data-driven and outcome-focused. We specialize in:

  • Comprehensive contact center assessments that identify process gaps and performance barriers

  • Major process improvement initiatives that reduce waste and streamline workflows

  • Cost savings programs that deliver measurable financial impact without compromising service quality

  • Program and project management that ensures initiatives are executed efficiently, on time, and with sustained results

We don’t believe in one-size-fits-all recommendations. Every solution we deliver is tailored to your organization’s goals, infrastructure, and culture — ensuring that improvements are practical, scalable, and sustainable. 

Customer Loyalty Starts with the Call Center

A customer’s perception of your brand is often shaped by their interaction with your call center. If your agents aren’t aligned with your company’s values or equipped to provide a positive experience, customer loyalty—and ultimately revenue—can suffer. We help ensure your call center is a true extension of your brand.

Customized Solutions That Drive Results

We take the time to learn your company’s culture, challenges, and goals to design strategies that align your people and vision. The outcome? Better performance, lower costs, higher customer retention, and increased ROI. Now is the time to invest in your call center—and your future.

Empowered Employees Deliver Better Service

Overworked, underpaid, and undervalued employees lead to poor customer interactions. At LTMA Consulting, we understand that employee satisfaction drives customer satisfaction. That’s why we support organizations from the inside out—improving processes, morale, and communication across every level of your call center.

Contact Us!

info@ltmaconsulting.com
(305) 647-9004

10449 W 32nd Ln,
Miami, FL 33018